SUMMARY OF OUR INSURANCE COVER
This facility only applies if you have indicated “yes” to the insurance option detailed in the Licence Agreement and have paid the appropriate additional charge. Please read carefully clause 40 of the Licence Agreement.
It is a condition of the Licence Agreement that your property is insured for its full true total value and that cover is maintained throughout the total period of storage with us. Please note that irrespective of whether or not you instruct us to include you within our insurance arrangements our liability for actual physical loss of or damage to your property while in store is limited by the terms of the Licence Agreement which form part of our contract with you.
SUBJECT TO YOU GIVING US INSTRUCTIONS TO INSURE, we can arrange on your behalf insurance Underwritten by Amica for AXA Versicherung AG and Others to cover physical loss or damage to your property within our insurance arrangements as summarised below. You may inspect the policy at our office on request. Please note, the cover provided by Us is optional.
TOTAL SUM INSURED
The full true total maximum value of the goods at all times as declared to us on the Licence Agreement or elsewhere in writing. The sum insured shall in no circumstances exceed GBP 25,000 for any one customer unless confirmed in writing by us. The total sum insured can be increased on payment of an additional charge, subject to the prior agreement of our Insurers.
INSURED PERILS
Actual physical loss of or damage to your property caused by fire, lightning, explosion, earthquake, storm, flood, bursting and/or leaking pipes, ingress of water or other liquid substance, aircraft or articles dropped therefrom, moth, insect or vermin from an external cause, theft accompanied by forcible and violent entry to or exit from the building or Unit, riot, strike, civil commotion, malicious damage, and impact by vehicle or railway rolling stock.
UNDER-INSURANCE
The sum covered must represent the full true total value of the property stored at all times. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim we will only be entitled to recover on your behalf from our Insurers the proportion of the loss as the declared value bears to the total replacement value of your property.
BASIS OF CLAIMS SETTLEMENT
The settlement of any claim shall be by replacement, repair and/or compensation at Insurer’s option. In the event of the total loss or destruction of any item insured under this Insurance, the basis of settlement shall be the cost of replacing the item as new provided that the item is substantially the same as but not better than the original when new.
Household linen and clothing
Where any claim includes loss of or damage to any item(s) of household linen and clothing, Insurers will take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s).
Documents
Where any claim includes loss of or damage to documents the basis of settlement shall relate to the reasonable costs of reprinting and/or reasonable costs of reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information.
PAIRS & SETS CLAUSE
Where any items are part of a pair or of a set, Insurers shall only pay for the actual items which are lost or damaged. No payment will be made by Insurers for any items which are part of a pair or of a set and which are not lost or damaged.
POLICY EXCESS
Insurers will not pay the first GBP 100 of each claim per customer.
CLAIMS NOTIFICATION
All claims must be notified to us at the time of discovery of loss or of damage to your property or at the time of removal of your property from the unit, whichever is the soonest.
CUSTOMER SERVICE AND COMPLAINTS
If you feel you have not been offered a first class service please contact International Claims Agency Ltd (ICA).
International Claims Agency Ltd,
Unit 10, Invicta Way, Manston Park, Ramsgate, Kent CT12 5FD
Telephone: +44 (0)1843 823820
Email: claims@icaltd.co.uk
EXCLUSIONS
No cover is provided for the following:
1. Money, Coins, Bullion, Deeds, Bonds, Securities and the like.
2. Livestock, Plants, Explosives and Flammables.
3. Jewellery, Watches, Precious Stones, Stamps exceeding GBP 500 combined total.
4. Furs, fine arts, perfumery, mobile phones, tobacco, cigars, cigarettes, beers, wines, spirits exceeding GBP 10,000 combined total.
5. Electronic items exceeding GBP 10,000 in total.
6. Depreciation following repair.
7. Loss of data records.
8. Goods not permitted under the Licence Agreement.
9. War and related risks.
10. Ensuing or indirect losses.
11. Nuclear risks.
12. Chemical, biological or cyber weapons.
13. Sonic pressure waves.
14. Terrorism.